FAQ
Have a question? We’ve gathered the answers to the things our customers ask most. If you can’t find what you’re looking for below, our team is always happy to help — just email support@thesavyhouse.com.
How long does delivery take?
Orders are processed within 1–2 business days. Transit takes 5–8 business days, so most orders arrive within a total of 6–10 business days. You’ll receive a tracking link by email as soon as your order ships.
Which carrier do you use?
Orders within the United States are shipped with UPS. If UPS cannot service a delivery address, we may use a comparable carrier; your tracking email always shows which carrier is handling your package.
How much does shipping cost?
Shipping is free on all orders with full tracking — no minimum purchase required.
How do I track my order?
Once your order ships, we’ll email you a tracking number. You can follow your parcel any time on our Track Your Order page.
What is your return policy?
You can request a return within 30 days of delivery for unused items in original condition. Once approved, refunds are processed to your original payment method within 10 business days. See our full Refund & Return Policy.
How do I start a return?
Simply email us at support@thesavyhouse.com with your order number and reason for the return, and we’ll send you instructions.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. All payments are processed securely. See our Payment Policy for details.
Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of being placed, as long as they haven’t shipped yet. Contact us as soon as possible at support@thesavyhouse.com.
How can I contact you?
You can reach our customer service team by email at support@thesavyhouse.com, by phone at +1 934 203 2702, or through our Contact page. We reply within 1–2 business days, Monday to Friday.